Privacy Policy

This Privacy Policy explains how Rossfield Design Ltd collects, uses, stores and protects personal information when you visit the Print Cambridge website, contact us, request a quotation or place an order for our products and services.

​

Please read this policy alongside our Cookie Policy, which explains how cookies and similar technologies are used on our website.

​

​

Who we are

Print Cambridge is the website for Minuteman Press Cambridge, a locally operated Minuteman Press print centre. The business is operated by Rossfield Design Ltd, 11b Nuffield Road, Cambridge, CB4 1TF, United Kingdom.

​

Throughout this Privacy Policy, “Print Cambridge”, “Minuteman Press Cambridge”, “we”, “us” and “our” refer to Rossfield Design Ltd in connection with the operation of this website and the provision of our products and services.

​

For questions about how we use your personal information, or to exercise your data protection rights, please contact us using the details at the end of this policy.​​

 

​

Information we collect

We may collect different types of personal information depending on how you interact with us. This may include:

• Name

• Email address

• Telephone number and/or mobile number

• Company or business name

• Billing or delivery address, where applicable

• Information provided in enquiries, quotations and orders

• Product and project requirements

• Quantity and other order details

• Files or artwork supplied to us

• Marketing preferences

• How you heard about us

• Information about how you use our website, such as technical and usage information collected through cookies and similar technologies.

 

​

How we collect information

​

Information you provide directly

You may provide personal information when you contact us, make an enquiry, request a quotation, place an order, communicate with us about a project, or provide files or artwork for us to work with. This may be provided through our website, by email, telephone or other means of communication.
 

Information collected through the Minuteman Press website

Some quotation enquiries are submitted through the Minuteman Press website. Information provided through this process may be made available to us so that we can respond to your enquiry and provide the requested products or services. The Minuteman Press website has its own privacy policy, which also applies to information collected through that website.
 

Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, including information about how you interact with the website. We use cookies and similar technologies, including Google Analytics and Microsoft Clarity, to help us understand website usage, measure performance and improve the website. Further information about cookies and these technologies is provided in our Cookie Policy​​

 

 

How we use your information

We use personal information for the purposes necessary to operate our business and provide our products and services. This may include:

​

• Responding to enquiries and quotation requests.

• Preparing, processing and managing orders.

• Providing printing, signage, vehicle graphics and other products and services.

• Communicating with you about enquiries, quotations, orders and projects.

• Managing our customer and business relationships.

• Processing payments and maintaining appropriate business and financial records.

• Providing and maintaining our website and online services.

• Understanding how visitors use our website and improving its performance, content and usability.

• Sending marketing and promotional communications where we are permitted to do so and, where required, where you have provided consent.

• Maintaining the security of our website, systems and business.

• Complying with legal and regulatory obligations.

• Establishing, exercising or defending legal claims where necessary.​

 

 

Lawful bases for processing

We process personal information only where we have a lawful basis to do so under applicable data protection law. The lawful basis we rely on depends on the purpose for which the information is being used.

​

Consent

We may process personal information where you have given us consent to do so. This may include certain marketing communications and non-essential cookies and similar technologies. Where we rely on consent, you can withdraw it at any time.

​

Performance of a contract

We may process personal information where this is necessary to provide products or services you have requested, fulfil an order, manage a quotation or take steps at your request before entering into a contract.

​

Legal obligations

We may process personal information where this is necessary to comply with a legal or regulatory obligation, such as requirements relating to accounting, taxation or other business records.

​

Legitimate interests

We may process personal information where this is necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms. Our legitimate interests include responding to enquiries, managing customer and business relationships, administering our services and orders, maintaining the security of our website and systems, and improving our products and services.

 

 

Cookies and website analytics

Our website uses cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use the website and improve its performance.
 

We use CookieYes to manage cookie consent and preferences. Non-essential cookies and tracking technologies are controlled through our cookie consent settings. You can change your preferences at any time using the Cookie Preferences option on our website.
 

We use Google Analytics to collect information about how visitors use our website, such as pages visited, interactions and general website usage. This information helps us understand website performance and improve our content and services.

You can find more information about how Google processes data through its advertising and measurement services in Google's Business Data Responsibility information.
 

We also use Microsoft Clarity to understand how visitors interact with our website. Clarity provides information about website interactions and usage behaviour, which helps us identify usability issues and improve the website. Clarity masks sensitive content by default, including information entered into input fields, before it is sent to Clarity.
 

Google Analytics and Microsoft Clarity may process information using technology operated by their respective providers. Their use on our website is subject to our consent settings and the applicable privacy and data protection requirements.

For detailed information about the cookies and similar technologies used on our website, including their purposes and retention periods, please see our Cookie Policy.

 

 

Who we share your information with

We may share personal information with third parties where this is necessary to provide our services, operate our website, manage our business or comply with legal obligations.
 

These may include:
 

• Service providers and business systems that help us operate our business, manage customer information, process orders or provide services to you.

• Website and analytics providers, including Google Analytics and Microsoft Clarity, which process information about website usage in accordance with our consent settings.

• Minuteman Press systems and services, where necessary to process quotations, orders or customer enquiries submitted through the Minuteman Press website or otherwise provide our services.

• Professional advisers and authorities, where disclosure is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

• Other parties where you have asked us to share information or where sharing is necessary to provide a service you have requested.
   

We do not sell your personal information.​

 

 

External websites and services

Our website may contain links to websites, services or platforms that are operated by third parties. These websites and services have their own privacy policies and practices, and we are not responsible for how they collect or use personal information. We recommend reviewing the privacy policy of any third-party website before providing personal information.
 

Some of our quotation and enquiry services are provided through the wider Minuteman Press website. When you use those services, your information may also be subject to the Minuteman Press UK Privacy Policy.​

 

 

How long we keep your information

We retain personal information only for as long as it is necessary for the purposes for which it was collected, including managing enquiries, quotations, orders and customer relationships, and to meet applicable legal, accounting and other record-keeping requirements.
 

The length of time we retain information depends on its nature and purpose. We periodically review the information we hold and delete or securely dispose of information when there is no longer a legitimate need to retain it.
 

Some customer and project information may be retained in our business systems for as long as we have a legitimate business need to maintain a record of the customer relationship, subject to applicable legal and regulatory requirements.
 

Where information is no longer required but cannot be immediately deleted, for example because it is held in a backup, we will take reasonable steps to protect it and prevent further use until it can be securely deleted.

 

 

Your rights

Depending on the circumstances and the lawful basis on which we process your personal information, you may have the following rights under UK data protection law:
 

• The right to be informed about how we use your personal information.

• The right of access to the personal information we hold about you and to request a copy of it.

• The right to rectification if the information we hold about you is inaccurate or incomplete.

• The right to erasure of your personal information in certain circumstances.

• The right to restrict processing of your personal information in certain circumstances.

• The right to object to certain types of processing, including direct marketing.

• The right to data portability in certain circumstances where applicable.

• The right to withdraw consent where we are relying on your consent to process your information. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
   

These rights are subject to certain exemptions and limitations under data protection law, so they may not apply in every circumstance.
 

If you would like to exercise any of these rights, please contact us using the details in the Contact us section below.​

 

 

Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
 

We limit access to personal information to those who need it for legitimate business purposes and take appropriate steps to protect the information held in our systems.
 

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. If we become aware of a personal data breach that we are legally required to report, we will take the appropriate steps in accordance with applicable data protection law.​

 

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the services we provide, the way we process personal information, or changes in applicable data protection law.
 

When we make changes, we will update the “Last updated” date at the beginning of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal information.​

 

 

Contact us

If you have any questions about this Privacy Policy, would like more information about how we use your personal information, or wish to exercise any of your data protection rights, please contact us:
 

Rossfield Design Ltd
11b Nuffield Road
Cambridge
CB4 1TF
United Kingdom
 

Email: denism@minutemanpress.com
Telephone: 01223 312 688

If you are not satisfied with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. You can find information about making a complaint on the ICO's website.